Rules and conditions for purchasing services on the Website www.integralway.eu

BY USING THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPT ALL THESE TERMS AND CONDITIONS OF USE OF THE WEBSITE WWW.INTEGRALWAY.EU AND AGREE TO COMPLY WITH THEM AND ALL OTHER APPLICABLE LAWS AND STANDARDS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

1. General provisions

1.1. The Seller, THE LAND OF STRATEGIST D.O.O., is a company established in accordance with the legislation of the Republic of Serbia, registered in the city of Belgrade at the address: Omladinskih Brigada 53, Belgrade, Serbia.

Registration number: 21818194

TIN: 113180195

Main activity: 7022 – Business and other management consultancy activities.

Email: info@integralway.eu

Website: www.integralway.eu

1.2. The Seller provides its services to Consumers through its website www.integralway.eu.

1.3. These Rules for purchasing services on the website determine the conditions for Consumers to purchase services using the website.

1.4. Before making a purchase through the website, the Consumer declares that they have read and understood all provisions of the General Provisions and conditions and that they fully accept them.

1.5. The Rules are available to the Consumer at any time on the website

2. Prices and payment methods

2.1. Prices for products sold through the online store are expressed in euros for sales regulated in the territory of the Republic of Serbia and beyond. Prices for services are available to Consumers when using the website.

2.2. Prices for services may be changed until the order confirmation is received.

2.3. The Consumer may pay for the ordered service from the Seller’s range of products in several ways, namely: Online payment by credit card through the electronic payment system on the website. Through a settlement account (e-banking). By bank transfer based on the Service Payment Agreement.

2.3.1. Online payment by credit card

When choosing the payment method by card, the Consumer will be redirected to a secure page of Raiffeisen Banka for this type of payment. Information about the Consumer’s payment card is not available to the Seller’s system. International payment system bank cards VISA, MasterCard, Maestro are accepted for payment of orders. For explanations about the features of payment by bank card in the Internet or reasons for refusal to pay, the Consumer should first contact the bank that issued the payment card.

In case of any disputed issues regarding the withdrawal or deposit of funds to a bank card, the Consumer, who is the holder of the bank card, should contact the bank.

The security of the payment procedure is ensured by the use of traffic encryption methods (SSL).

2.3.1.1. Security Policy

When paying for an order with a bank card, payment processing (including entering the card number) occurs on a secure page of the Raiffeisen Banka processing system, which has passed international certification. This means that the Consumer’s confidential data (card details, registration information, etc.) do not go to the online store. Their processing is fully protected, and no one, including www.integralway.eu, can access the Consumer’s personal and banking information.

When working with card data, the Payment Card Industry Data Security Standard (PCI DSS) developed by the international payment systems Visa and MasterCard is applied to ensure the secure processing of the Consumer’s bank card details. The data transmission technology used guarantees security for transactions with bank cards through the use of TLS (Transport Layer Security) protocols, Verified by Visa, Secure Code, MIR Accept, and closed banking networks with the highest level of protection.

In case of a refund, the funds will be returned to the same card that was used for payment.

2.3.2. Payment via bank transfer (e-banking)

The Consumer can pay for services via a bank transfer with a mandatory indication of the service name in the “payment purpose” field.

2.3.3. Non-cash payment under the Service Payment Agreement

The Consumer can pay for services by issuing an invoice (for individuals) or by concluding a service agreement (for legal entities and representatives of the Consumer). To make a payment under the Service Agreement, the Consumer must get in touch with the Seller by either calling them at + 381 63 7104 512 or emailing them at info@integralway.eu.

3. Placing an Order

3.1. To order a service, the Consumer shall follow the procedure specified in the purchasing terms section on the website. In case of doubts about the service order, the Consumer can contact the Seller for additional information through the contact details provided on the website.

3.2. The service order through the website is available for individuals, entrepreneurs, and legal entities who have reached the age of majority. The purchasing terms on the website comply with the regulations of the Republic of Serbia. By submitting an order for purchase, the Consumer confirms that the Seller has informed them clearly and comprehensibly, before the purchase and contract conclusion, about:

the main characteristics and conditions of the service provision;
the address and other details necessary for establishing the Seller’s identity;
the sales price or method of calculating the sales price, including all additional and other costs charged to the Consumer, if the sales price cannot be determined due to the nature of the service;
the payment method and delivery time, the method of fulfilling other contractual obligations, and the method of addressing the Consumer’s complaints;
the Consumer’s right, as defined in the Consumer Protection Act, to unilaterally terminate the contract under the conditions provided by that Act, if such conditions exist;
the duration of the contract if it is concluded for a fixed period and the conditions for terminating the contract if it is concluded for an indefinite period;
the possibility of resolving any dispute between the Consumer and the Seller through out-of-court proceedings by mutual agreement of the parties, that is, if the parties agree to engage one or more intermediaries or arbitrators to resolve the dispute;
the fact that the purchasing terms and conditions for the services on the website, which the Consumer has read and agreed to before the contract conclusion, are an integral part of the contract between the Seller and the Consumer, and that the Consumer confirms this by placing an order for purchase.

3.3. The Consumer is obliged to provide the following information to the Seller, among other things:

In the case of an individual: name and surname, email address, and telephone number (mandatory).
In the case of legal entities and entrepreneurs: name of the legal entity or entrepreneur, address of the registered office (address, city, and postal code), tax identification number, email address, and telephone number (all information is mandatory).

3.4. The Consumer is obliged to provide the Seller with accurate and complete information necessary to complete the order process, i.e. the information necessary to make a purchase through the website, and to update the information as it changes. All data provided to the Seller is regulated by the terms and conditions of these rules.

3.5. The Consumer may not use the Site for any illegal or unauthorized purposes. While using the Site in any form, the Consumer must not violate any relevant laws/regulations.

4. Compliance of Services with Requirements and Claims

4.1. If it is determined that the services provided do not correspond to the contract, the Consumer (assuming the Consumer is a consumer under the provisions of the Consumer Protection Law) has the right to file a complaint in accordance with the provisions of the Consumer Protection Law. Complaints can be submitted in electronic form by sending an email to info@integralway.eu in free form.

4.2. If the service provided does not correspond to the contract, the Consumer who has notified the Seller of the non-compliance has the right to demand termination of the contract for the provision of services with full compensation.

4.3. The Seller must confirm receipt of the complaint to the Consumer, i.e., provide the number under which the complaint is registered. The Seller must respond to the Consumer’s claim without delay and no later than 8 business days from the date of receipt of the claim in electronic form. The Seller’s response to the Consumer’s claim must contain a decision on accepting the complaint, a statement upon the Consumer’s request, and a specific proposal and timeframe for resolving the complaint, which cannot exceed 14 business days from the date of filing the complaint. If for objective reasons, the Seller cannot fulfill the Consumer’s demand within the specified period, he/she must inform the Consumer of the extension of the claim resolution period and indicate the deadline by which he/she will resolve it, as well as obtain the Consumer’s consent. Extension of the claim resolution period is possible only once.

5. Communication in Electronic Form

5.1. The current rules imply that some communication that takes place between the Seller and the Consumer is carried out in electronic form. By using this Site, the Consumer agrees that a large part of the communication is carried out in electronic form. For contractual purposes, the Consumer agrees to the use of electronic means of communication and agrees that all contracts, notices, information, and other messages sent by the Seller in electronic form comply with the legal requirements of providing them in writing. This provision does not affect the Consumer’s legal rights.

5.2. For the purpose of providing services through the Site, the Seller processes certain Personal Data of the Consumer in accordance with the Privacy Policy and the Site’s terms of use.

6. Intellectual Property

6.1. All rights to the Website belong to the Seller. The Seller allows the Consumer to use the Website for the purpose of purchasing Goods through it.

6.2. The Website is protected by the laws of the Republic of Serbia and other international norms for the protection of intellectual property rights. The Seller declares that it retains all rights associated with the Website, including, among other things, any copyright or related rights, intellectual property rights, and the Consumer agrees that they may use any copyright-protected content of the Website only with the permission of the Seller.

6.3. When using the Website, the following activities are strictly prohibited:

6.3.1. Any activity that causes harm, is prohibited by regulations, offensive, persecutory, or incites hatred;

6.3.2. Any activity that threatens or violates the personal rights of third parties, rights related to intellectual property, rights related to the protection of personal data;

6.3.3. Unauthorized access to other people’s information and resources;

6.3.4. Transmission of malicious or unauthorized software;

6.3.5. Impersonation or misleading the Consumer in any way;

6.3.6. Other types of activities prohibited by the applicable legislation of the Republic of Serbia.

6.4. Violation of any provision of these Terms and Conditions of Service Purchase on the Website allows the Seller to immediately terminate business cooperation with the Consumer without any further explanation, i.e., to cancel the Consumer’s Order.

7. Other Terms and Conditions

7.1. If any of the provisions of these Terms and Conditions of Service Purchase on the Website becomes invalid, this does not affect the validity of the other provisions.

7.2. The Seller and the Consumer agree that these Terms and Conditions of Service Purchase on the Website will regulate all sales of services through the Website.

7.3. The Seller has the right to review and modify these Terms and Conditions of Service Purchase on the Website at any time.

7.4. The Consumer is responsible for periodically checking for changes in these Terms and Conditions of Service Purchase on the Website.

7.5. If any changes become unacceptable to the Consumer, the Consumer must immediately stop using the Website. If the Consumer continues to use the Website after changes have been made to these Terms and Conditions of Service Purchase on the Website, it will mean that the Consumer fully agrees with all the changes.

7.6. For any questions, comments, or remarks, the Consumer may contact the Seller via email: info@integralway.eu.

8. Contact Information and Details of the Seller

Company Name: THE LAND OF STRATEGIST D.O.O.

Address: Omladinskih Brigada 53, Belgrade, Serbia

Registration Number: 21818194

Tax Identification Number (TIN): 113180195

Beneficiary Bank: Raiffeisen banka ad Beograd

SWIFT (BIC) Code: RZBSRSBG

IBAN: RS35265100000058207908

Correspondent Bank: Raiffeisen Bank International AG, Vienna

SWIFT/BIC Code: RZBAATWW

Email Address: info@integralway.eu